We have a 30 working day return policy , which means you have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact our team at contact@raineeday.com with the reason for your return.

If your return is accepted, we will send you a return label by email to print and stick on your package before dropping it off at a collection point or post office.

Items returned without first requesting a return will not be accepted.

You can always contact us with any questions regarding returns at contact@raineeday.com

Return shipping costs

We cover return shipping costs for a period of 30 days from receipt of the order.

There are no restocking fees.

Specific conditions for return and refund

• Return for change of mind: If you change your mind after purchase, you can return the product within 30 working days, provided it is unused, undamaged and in its original packaging.
• Defective items: If you receive a defective product, please contact our customer service department immediately, ideally within 48 hours, for instructions. Coton bae will fully cover return shipping costs within 30 business days and will provide a replacement product or a refund.
• Damaged items: If the product arrives damaged, please send us photos of the damage within 48 hours of receipt. We will assess the situation and cover return shipping costs if necessary.
• Incorrect product received: If you receive an incorrect product, contact us within 48 hours and we will cover the return shipping costs and ensure you receive the correct product.
• Product not received: If your product has never arrived, please contact us within 48 hours so we can initiate an investigation with the carrier. If the product cannot be located, we will offer a full refund or a replacement.
• Cancellation after ordering: You can cancel your order before it is shipped. If the order has already been shipped, follow the return procedure after receiving the product.

Policy for damaged or defective items

Upon receiving damaged or defective items, ideally contact our customer service department within 48 hours. If this isn't possible, contact us as soon as you notice a problem. Send us photos of the defect or damage. We will inspect the item and, if approved, provide a replacement or a full refund.

Policy for undamaged items

You can return the undamaged and unused product within 30 business days. Please ensure it is in its original packaging.

This does not apply to personalized items

Exchanges

Exchanges are accepted. The quickest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

deadline

• Return period : Returns must be reported and shipped within 30 working days of receiving the product.
• Refund processing time : The refund will be processed within 30 business days after receipt and inspection of the returned item. You will receive a confirmation email.
• Refund conditions : A refund is approved if the product is undamaged, unused, and in its original packaging. Refunds for defective or incorrectly delivered products are approved after inspection.
• Refund methods : Refunds are issued to the payment method used at the time of purchase.

Return address

102 Grande rue, 72100 Le Mans, France

Any questions?

We respond to all requests within 24 hours.